Services: Inbound call handling
If you expect to take a high volume of calls over a short period, it can be difficult to find the internal resources quickly and cost effectively. As well as finding staff capable of answering calls efficiently and effectively, you need a phone system and telephone lines capable of handling the expected volume, a CRM system suitable for capturing all the callers details, and the space for desks, chairs, computers and people.Synergy Connections can offer you a simpler method: outsource your inbound call handling to our trained staff and tested systems, so you can continue to handle your normal workload. We will work as an extension of your customer service and sales team, answering the calls in your company name. Most telecoms providers will allow you to divert a portion or all of your calls instantly to our centre, where they will be answered in your comapny name by dedicated operators.
Available for both short-term projects and ongoing inbound call handling systems, we can help you to get the most from every call.
- Disaster Recovery
- Event or sales lines
- Order processing
- Data capture and mailing list building
- Advertising response